RICOH Intelligent Support

Step 1: Call your Ricoh Support Center.

Step 2: Let your service expert guide you through the connection process to generate your secure connection code — your code will appear on the panel.

Step 3: Give your service expert your one-time code to enable screen sharing.

Step 4: Let your service expert do the heavy lifting so you can get back to work quickly.

Easily manage your MFP or printer with Automated Device Updates & Alerts — these features include three functions that help you maintain your device and reduce downtime.

Replace toner before it's depleted with Low Toner Notifications — set it up to automatically alert you via email when toner levels drop to a specified amount, helping to ensure you always have enough toner to finish those critical and time-sensitive jobs.

Plus, you can set the service call notification to automatically send an email alert when your device experiences a technical issue. The service call notification also provides your service engineer with advanced information, helping to limit the time needed to service your machine.

To help keep you up and running, the Automatic Remote Firmware Update feature automatically updates your device with the latest firmware, helping to optimize your machine for maximum efficiency. Now, there’s no need to wait for technicians to make onsite service calls to update machines, saving you time with fewer interruptions. Plus, this feature automatically downloads the latest security patches for extra protection.

Resolve issues with ease by accessing our video library on the SOP via the How-to Videos feature. To troubleshoot issues even faster, the Web Help and User Guide feature provides quick access to information about MFP and printer functions with easy-to-follow instructions on how to diagnose and resolve issues. Use Web Help to access the Ricoh Global Knowledge Base⁴ FAQs — this online tool will only display the pertinent questions for the function you’re currently using. You can also send this information to your smart device to add the convenience of following instructions while performing the operations simultaneously.

Manage your device easily by using the SendMeter App that lets you send information from the meter via automatic email. You’ll get fast and precise meter readings to help reduce billing errors and control costs. To save even more time, you can schedule readings to be sent to multiple email addresses instantly at scheduled intervals. The SendMeter App can be quickly configured to your desired email destinations and accessed through a convenient icon right on your device’s SOP.

Easily troubleshoot errors and submit a service request directly from your SOP with the Service Request App — you’ll see the device status on the screen as soon as you open the application, helping you get a head start on resolving issues. You can also link to the Ricoh Global Knowledge Base for valuable information to help with troubleshooting. Plus, by submitting a service request from your SOP, you can provide your service engineer with advanced information to help cut down on visit time — and help to increase your uptime even more.