RICOH Service Advantage

Professional technical services for OEMs, planning, and service lifecycle management for an improved customer experience.

Accelerate and control growth at scale

RICOH Service Advantage is a lifecycle management solution for original equipment manufacturers (OEMs) of electronic technologies and retailers implementing automated technologies. As one of the largest global service delivery organizations, we utilize our expertise and customer-centric approach to design service maintenance programs for high-quality automated equipment resulting in increased efficiency, reduced costs, and improved production workflows for our partners and their end-users. View brochure

Insights and customer stories

Case Studies

Fetch Robotics

Fetch partners with Ricoh to significantly improve service response times.

Whitepapers

Trends in supporting and scaling modern automation

See how automation and robotics companies are scaling operations through service lifecycle management.

Articles

Benefits of continuous service improvement

What do successful customer-obsessed organizations have in common? We share what we've found.

Technology lifecycle services

Focus on what you do best as a manufacturing OEM – innovation. We can supply the customer service and support infrastructure.

Transformation & Adoption

Customer and employee training and support for new technology rollouts.

Curriculum and content development
Technician training
Customer training
End-user training programs

Plan & Design

Comprehensive service program planning, from lifecycle management to training.

Technology consulting
Site inspection
Lifecycle assessment
Equipment financing

Configure

Physical configuration of devices prior to deployment.

Preflight readiness
End-user training
Onsite equipment configuration
Shipping and delivery

Deploy & Implement

Operational deployment of devices, from logistics to installation to training.

Installation
Implementation
Migration services
End-user training programs

Support & Maintenance

Ongoing support by call center, onsite service, and preventative maintenance.

Break-fix, onsite services (field service)
White glove service SLAs
Onsite technicians
Remote help desk services

Manage & Control

Fully managed services of deployed devices with defined update planning.

Call avoidance services
Periodic maintenance
"Voice of customer" analytics
Ongoing reporting and planning

Retire & Reclaim

Updates, retrofits, or replacement of devices in the field or devices scheduled for retirement.

Depot repair service
De-installation service
Recycling of materials (devices)

Evergreen Practices

Extend the usable life of devices in the field for end-to-end quality and protection of the manufacturer brand.

Manage, control, reduce replacement costs
Maintain high customer satisfaction through service
Evolve technology lifecycle practices

Why choose a 3rd party lifecycle support partner

Competitive advantage

Whether you are already a global leader, retailer, private equity, or an emerging technology company, you can leverage our existing global infrastructure to your competitive advantage. As our team focuses on support, you can dedicate your time and resources to creating and evolving great products.

Young man holding a digital tablet in a warehouse. Man working in the warehouse looking away and smiling.

Proven technology lifecycle services experience

Integrity: Ricoh is a trusted service brand, face-to-face with customers in approximately 200 countries and territories.
A robust support infrastructure: Our technicians are capable of servicing automated technologies such as intelligent dispensing, currency management, robotics, 3D printers, medical equipment, kiosks, and more.
Coverage and capacity: With over 10,000 highly trained services delivery professionals located in the U.S., we can provide expertise and support tailored to your business needs.
Capability: We provide service to more than 1 million+ devices with technicians who have advanced certifications, including A+, Net+, MCSE, Security+, Mobility+, ITIL, CompTia, and experience in a variety of industry environments, and technologies.
A proven technology partner: Leverage our experience to find new strategic opportunities and value-added programs to deliver an exceptional customer experience.

Businessman checking robots with digital tablet in high tech company

Increased customer satisfaction

We are committed to offering a true and consistent, full lifecycle support to all your customers. Ensuring that your customers will always be supported with training, education, deployment, service, maintenance, and replacement for the full lifecycle of your equipment and technology.

Achieve your profitability targets, execute your current plan, or create a new market expansion strategy with a fully aligned partner committed to helping you reach your destination faster.