Case Study: Philadelphia Eagles

• Implemented DocuWare for invoice processing

• Analyzed and right-sized with Ricoh Managed Print Services, installed reliable Ricoh MFPs and production printer

• Assigned a dedicated Ricoh service technician

• Installed Ricoh @Remote for remote management of printers and other digital devices

• Implemented interactive whiteboards and other workspace enabling technology

• Recommended innovative waterproof paper solution to produce sideline play cards

Our team analyzed, right-sized and installed a fleet of new Ricoh MFPs and a color production printer. A dedicated Ricoh technician was assigned to oversee the fleet. We also installed Ricoh @Remote for remote print management and device monitoring to keep the fleet up and running. With this innovative support service, devices can be serviced rapidly and shorten downtime in the event of a breakdown. To align with the Eagles organization's green initiatives, we enforced print behaviors like black-and-white and duplex printing.

We implemented interactive whiteboards and other workstyle innovation tools for team meetings between players and coaches and training. We also devised a way to make the team's sideline play cards without the extra step of lamination. To do this, we used thick waterproof paper stock for color production printing that can withstand the seasonal elements of rain, sleet and snow. The production printer is also used to create high-end marketing materials and other core print pieces in-house.

Coaches and staff needed reliable and fast printing and tracking on game days and beyond. The cost of outsourced production color printing was growing to meet fan, ticket holder and corporate sponsor expectations for high-end promotional and informational materials. The press needed information like stat sheets in hand within minutes of a quarter's end for accurate, timely coverage.

Sustainability was also front and center for the Eagles and any new initiatives needed to align with their decades-long Eagles Go Green Program. When it came to printing, the Eagles were seeking controls to reduce paper output on MFPs. Service issues with their mixed output printing fleet lacked dependable troubleshooting and readily available parts. Staff routinely had to wait two to three days for a part, rendering the device inoperable.

Overall, the Eagles organization wanted to optimize its workflows, improve processes and leverage new technology to make better use of information. Ricoh had already been providing MFPs to the organization for years when the opportunity arose to take over the fleet and provide Managed Print Services. Our systems outperformed other vendors' devices installed in the stadium and corporate office, and we stepped up to devise a winning strategy to take the Eagles information management practices from good to great.

Most recently, Ricoh and the Eagles organization teamed up for a widespread "co-innovation" partnership. Since the organization's invoice processing workflow was almost entirely manual, we gathered stakeholder input and conducted a successful pilot program with DocuWare for invoice processing. The solution involved automating steps in the AP process and integrating DocuWare with the organization's existing AP system.

“Most of our invoices came in the mail or through email and had to be manually uploaded to our invoice processing platform which made document storage and retrieval tough. DocuWare has made my job much easier and freed up time so I can focus on more important things other than tedious tasks like filing paperwork and data entry,” said Kathleen Rosi, Finance Operations Manager.

With DocuWare, invoices are now sent to the AP Manager’s email address and automatically uploaded to the system. Documents are safely stored and routed to team members to quickly obtain approvals.