Eliminating inefficiencies in healthcare billing and claims drives revenue and patient satisfaction

Bedside manner still matters

Despite technological advancements, manual processes and other inefficiencies still adversely influence the journey — driving up costs, increasing time and resource needs, and negatively affecting patient and staff experience. 

Our study reported that 4 out of 5 recent hospital patients (80%) agree that hospitals need to modernize and automate their billing and insurance claims processes so employees can focus more on patient care. In addition, 68% of recent hospital patients believe healthcare workers spend so much time on paperwork that it limits the time they spend with patients.  

Patient care and outcomes may be impacted by slow, inefficient, or even inaccurate service. Nearly three-quarters of recent hospital patients (73%) reported that inefficiencies in the handling of billing and insurance claims can cause adverse health implications. 

Other significant survey findings: 

• Over half of recent hospital patients (52%) have had inaccurate information in their medical records in the past five years. 

• More than two in five recent hospital patients (43%) say some of their billing/insurance claim correspondence for hospital-based services in the past five years contained errors. 

• About one in five recent hospital patients describe the healthcare staff they engaged with as tired (20%) or stressed (19%), and 11% say they were distracted.

We invite you to download this infographic to discover how Ricoh’s revenue cycle management services and solution offerings enable you to create exceptional patient, caregiver, provider, and employee experiences with speed and efficiency.