Service Delivery
“I’m grateful for the opportunities I’ve had at Ricoh. Each day brings new experiences that help me grow as a leader and fulfilling work that positively impacts fellow team members and customers through people, processes and technology.”
Nicholas Croft
Ricoh USA, Inc.
Opportunities with our Service Delivery organization
Field Services
Our Field Services team is dedicated to customer excellence and ensures that our customer's Ricoh-supported devices and software perform as designed through onsite support. Ricoh’s Field Services team is optimized for responsiveness and quality of implementation. We handle Ricoh technology and print-related software customers across both dealer and direct channels.
Centralized Services
Our Centralized Services organization provides hardware, application, and information technology support to our customers and team members. We offer onsite, offsite, virtual, and global support resources using cloud-based technology, augmented reality, unified knowledgebase, and other innovative tools to provide first-class customer support and solutions.
Managed Services
Our Managed Services team supports customer-contracted resources for Ricoh services, solutions, operations, and customer relations. We are committed to delivering customer value and also empower account teams to provide consistent service delivery through a proven methodology and best practices.
"Ricoh’s willingness to innovate provides our team with an opportunity to do what we do best: deliver exceptional customer experiences. Our team culture, opportunities for transformation, and vision for the future help fuel our aspirational mindset and our customer obsession. At Ricoh, we are all change agents."
Marlene Kolodziej
Vice President, Centralized Service
Ricoh USA, Inc.
